Google NewsGenesys debuts customer service GenAI, journey management  TechTargetVerizon sharpens GenAI tools to improve customer experience  Mobile World LiveCognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report  Business WireHow to contact Amazon's customer service for Prime Day purchases  MashableVerizon using generative AI to do customer service better  Telecoms.comPODS® Receives USA TODAY's America's Customer Service Champions 2024 Award  PR NewswireLess than one-third of CSRs believe employers care about their mental health: survey  HRD AmericaSamsung Scores #1 in Customer Satisfaction and Overall Service Quality for 5G Mobile  samsung.comCognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report  The Bakersfield Californian


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